IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-030-87273-1_1.html
   My bibliography  Save this book chapter

Service Design Within a Multiplicity Logics in Health Care

In: Service Design Practices for Healthcare Innovation

Author

Listed:
  • Felicia Nilsson

    (The Oslo School of Architecture and Design)

  • Shivani Prakash

    (The Oslo School of Architecture and Design)

  • Josina Vink

    (The Oslo School of Architecture and Design)

Abstract

Within health care, there are a plurality of varying, sometimes conflicting, logics at play that unconsciously shape people’s actions and decisions. When doing service design in health care, there is a need for a greater understanding of the often taken for granted logics that enable and constrain value cocreation. Without this understanding, there is a risk that service design inappropriately perpetuates the dominance of particular logics over others. This paper unpacks the logics in particular service situations with empirical examples from designing decentralized care in Norway. We show how an acknowledgment of the existing and possible future dynamics between logics can support a more critical approach to innovation through service design in complex healthcare systems.

Suggested Citation

  • Felicia Nilsson & Shivani Prakash & Josina Vink, 2022. "Service Design Within a Multiplicity Logics in Health Care," Springer Books, in: Mario A. Pfannstiel & Nataliia Brehmer & Christoph Rasche (ed.), Service Design Practices for Healthcare Innovation, chapter 0, pages 1-21, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-87273-1_1
    DOI: 10.1007/978-3-030-87273-1_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-030-87273-1_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.