“Can You Hear Me Now?” Technical and Human Factors in Virtual Developmental Relationships

This chapter introduces the concept of virtual developmental relationships (VDRs) in its exploration of how technology-mediated platforms influence the processes of mentoring and coaching in contrast to traditional developmental relationships (TDRs) that rely primarily on in-person interaction. Traditional and virtual mentoring and coaching are defined and assessed for efficacy and impact on both individuals and organizations. Elements of building quality mentoring and coaching relationships are explored in multiple formats (e.g., in person, computer-mediated, hybrid). Benefits and challenges of VDRs are considered. The chapter delves into the technical and human factors in VDRs. Technical considerations for VDRs include setting priorities for the relationship, managing technical logistics, developing telepresence, and using emerging technologies such as bug-in-ear tools and artificial intelligence. Human dynamics in VDRs involve building sensitivity and capacity to address JEDI (justice, equity, diversity, and inclusion) issues and navigating diverse dyads where misunderstanding and distrust may challenge mutuality in the mentoring or coaching dyad. eMentoring and eCoaching offer increased access, affordability, equity, and inclusion for individuals seeking career support, although depend on mentors and coaches who are skilled with both the technical and human aspects of VDRs. The technology must serve the VDR to ensure that mentors and coaches facilitate and support optimal development of mentees and coachees.