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Coordinating and Aligning a Service Partner Network for Servitization: A Motivation-Opportunity-Ability (MOA) Perspective

In: The Palgrave Handbook of Servitization

Author

Listed:
  • Jawwad Z. Raja

    (Department of Operations Management, Copenhagen Business School)

  • Thomas Frandsen

    (Department of Operations Management, Copenhagen Business School)

Abstract

Servitization has received increasing attention in the extant literature, yet the understanding of its implications for the service supply network is not as well developed. Servitizing firms are often beholden to external partner organizations for delivering services. To understand the service supply network perspective, we adopt the motivation-opportunity-ability (MOA) framework to examine how partner organizations need to be motivated to behave in a way that is congruent with the goals of the focal firm, which requires the focal firm to provide the opportunity and ability for service partners to deliver. We discuss the need for coordination and alignment among the different actors in a service supply network and how changes to one actor’s MOA is likely to impinge on others in the network.

Suggested Citation

  • Jawwad Z. Raja & Thomas Frandsen, 2021. "Coordinating and Aligning a Service Partner Network for Servitization: A Motivation-Opportunity-Ability (MOA) Perspective," Springer Books, in: Marko Kohtamäki & Tim Baines & Rodrigo Rabetino & Ali Ziaee Bigdeli & Christian Kowalkowski & Rogeli (ed.), The Palgrave Handbook of Servitization, pages 519-538, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-75771-7_33
    DOI: 10.1007/978-3-030-75771-7_33
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