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Network Structures in Service Provision

In: The Palgrave Handbook of Servitization

Author

Listed:
  • Melanie E. Kreye

    (Danish Technical University)

Abstract

Depending on the nature of the specific service offering and the industrial context, organizational structures of service provision (and receiving) differ. Structures include relatively simply service dyad set-ups, where buyer and supplier engage directly through provision and modification of materials, equipment, knowledge and expertise. In contrast, service triads increase complexity as operations of service provision are outsourced to an external supplier, changing the dynamics and interactions between the partners. Furthermore, service networks between a number of suppliers, an integrator and a customer create a dynamic, multifaceted landscape of interactions and operational exchanges. This chapter presents an overview of the opportunities, challenges and performance factors in service dyads, service triads and service networks based on the literature in the field. The aim is to offer a structured overview of the organizational structures found in service provision in the context of servitization.

Suggested Citation

  • Melanie E. Kreye, 2021. "Network Structures in Service Provision," Springer Books, in: Marko Kohtamäki & Tim Baines & Rodrigo Rabetino & Ali Ziaee Bigdeli & Christian Kowalkowski & Rogeli (ed.), The Palgrave Handbook of Servitization, pages 487-499, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-75771-7_31
    DOI: 10.1007/978-3-030-75771-7_31
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