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Service Integration: Supply Chain Integration in Servitization

In: The Palgrave Handbook of Servitization

Author

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  • Khadijeh Momeni

    (Tampere University)

Abstract

Research and empirical evidence indicates that servitization changes the traditional manufacturing supply chain. Firms engaged in servitization must integrate with a network of actors ranging from component suppliers to intermediaries to customers. To develop a comprehensive picture of supply chain integration in the servitization context, this chapter proposes a service integration framework that explains the integration of supply chain partners to enable integrating service business in the firm’s existing value chain. The framework explores supply chain integration by distinguishing the supply chain dimensions (i.e. internal, supplier and customer integration), levels (i.e. operational and strategic integration), modes (i.e. resource and information sharing) and integration needs in relation to the type of services (i.e. basic services and advanced services).

Suggested Citation

  • Khadijeh Momeni, 2021. "Service Integration: Supply Chain Integration in Servitization," Springer Books, in: Marko Kohtamäki & Tim Baines & Rodrigo Rabetino & Ali Ziaee Bigdeli & Christian Kowalkowski & Rogeli (ed.), The Palgrave Handbook of Servitization, pages 471-485, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-75771-7_30
    DOI: 10.1007/978-3-030-75771-7_30
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    Cited by:

    1. Hongbin Wang & Yang Ding & Hanchuan Xu, 2024. "Particle swarm optimization service composition algorithm based on prior knowledge," Journal of Intelligent Manufacturing, Springer, vol. 35(1), pages 35-53, January.

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