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Value Co-creation in Digitally-Enabled Product-Service Systems

In: The Palgrave Handbook of Servitization

Author

Listed:
  • Shaun West

    (Institute of Innovation and Technology Management, Lucerne University of Applied Science and Art)

  • Wenting Zou

    (Industrial Engineering and Management, Aalto University)

  • Eugen Rodel

    (Thingminds)

  • Oliver Stoll

    (Institute of Innovation and Technology Management, Lucerne University of Applied Science and Art, Glasgow Caledonian University)

Abstract

This book chapter describes a conceptual framework that can support the identification of value co-creation within the context of digitally-enabled Product-Service Systems (PSS). The framework was developed based on the understanding of how and where value co-creation takes place along the first two phases of the product lifecycle. It does this by understanding how and where co-creation occurs, and it also considers the translation of data into information that can become knowledge within the context of the digitally-enabled PSS. The framework glues the different aspects together with an underlying orchestration and governance that focusses on supporting value co-creation based on the integration of information with data. The starting assumption is that the framework could be applied to existing PSS with their underlying value propositions and business models.

Suggested Citation

  • Shaun West & Wenting Zou & Eugen Rodel & Oliver Stoll, 2021. "Value Co-creation in Digitally-Enabled Product-Service Systems," Springer Books, in: Marko Kohtamäki & Tim Baines & Rodrigo Rabetino & Ali Ziaee Bigdeli & Christian Kowalkowski & Rogeli (ed.), The Palgrave Handbook of Servitization, pages 403-417, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-75771-7_26
    DOI: 10.1007/978-3-030-75771-7_26
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