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Some Thoughts on the Nature of Trust: Concept, Models and Theory

In: Trust and Communication

Author

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  • Bernd Blöbaum

    (University of Münster)

Abstract

It seems to be part of the nature of trust that it only becomes more apparent when it decreases or appears to be threatened. Based on reflections on modelling grounded in social science, this article first discusses, with reference to empirical studies (specifically: representative surveys on trust in Germany), how preconditional and volatile the measurement of trust by means of surveys is. What is measured when trust is asked for? Differences in questions, response requirements and reference points result in widely varying trust ratings. And how are the findings to be understood? Second, the paper deals with models, which support research on trust. Components of a model presented here are the trustor and trustee (with elements such as personality traits, trust and risk propensity, perception and experience) as well as the trust process—all of which are integrated into specific situations and contexts that make trust necessary. Using models of trust in online journalism and in sources as examples, the references of trust models are described. Finally, the theoretical capacity of trust is viewed sceptically. Implications for empirical research on trust—which needs to be rethought in light of trust concepts, models and theories—are discussed in the conclusion.

Suggested Citation

  • Bernd Blöbaum, 2021. "Some Thoughts on the Nature of Trust: Concept, Models and Theory," Springer Books, in: Bernd Blöbaum (ed.), Trust and Communication, edition 1, pages 3-28, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-72945-5_1
    DOI: 10.1007/978-3-030-72945-5_1
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