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Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour

In: Knowledge Management and Learning Organizations

Author

Listed:
  • Deirdre O’Donovan

    (Munster Technological University)

Abstract

This chapter explores the impact of three distinct, but related, factorsFactors on Knowledge ManagementKnowledge management and LearningLearning in organizationsOrganizations, specifically DiversityDiversity, InclusionInclusion, and Organizational Citizenship BehaviourOrganizational citizenship behaviour. The chapter begins by overviewing each of the factors, and other relevant concepts, before briefly discussing other organizational benefits associated with the three factorsFactors. Finally, the potential relationship between these factorsFactors and Knowledge ManagementKnowledge management and LearningLearning is discussed.

Suggested Citation

  • Deirdre O’Donovan, 2021. "Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour," Springer Books, in: Carolina Machado & J. Paulo Davim (ed.), Knowledge Management and Learning Organizations, pages 1-23, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-71079-8_1
    DOI: 10.1007/978-3-030-71079-8_1
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