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Digitalization of Work Processes: A Framework for Human-Oriented Work Design

In: The Palgrave Handbook of Workplace Innovation

Author

Listed:
  • Hartmut Hirsch-Kreinsen

    (TU Dortmund University)

  • Peter Ittermann

    (TU Dortmund University)

Abstract

The chapter presents the options and criteria of a human-, resp. skill-oriented design of digitized industrial work. To this end, in the chapter, the following theses will be outlined: First, there are no clear prospects for the development of digital work; rather, very different development perspectives can be assumed. Second, the development of digitization has therefore to be regarded as a design project. A useful conceptual base for this is the approach of the socio-technical system. Third, based on this approach, basic criteria for the design and implementation of human-oriented forms of digitized work can be systematically developed. Methodologically, the contribution draws on research findings that deal with the diffusion of digital technologies and the development of work in industrial sectors of Germany.

Suggested Citation

  • Hartmut Hirsch-Kreinsen & Peter Ittermann, 2021. "Digitalization of Work Processes: A Framework for Human-Oriented Work Design," Springer Books, in: Adela McMurray & Nuttawuth Muenjohn & Chamindika Weerakoon (ed.), The Palgrave Handbook of Workplace Innovation, edition 1, chapter 15, pages 273-293, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-59916-4_15
    DOI: 10.1007/978-3-030-59916-4_15
    as

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