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Digitalization Toward Innovative Workplaces: Service Engineering Research in Japan

In: The Palgrave Handbook of Workplace Innovation

Author

Listed:
  • Kentaro Watanabe

    (National Institute of Advanced Industrial Science and Technology)

  • Takeshi Takenaka

    (National Institute of Advanced Industrial Science and Technology)

  • Takashi Okuma

    (National Institute of Advanced Industrial Science and Technology)

Abstract

The recent evolution of digital technologies is changing service industries. Although digitalization has been expected to create more productive workplaces in service sectors, it is necessary to investigate how digital technologies could be integrated with work practices and innovative activities at workplaces. Studies on this issue are still scarce, especially from the aspect of technology development and integration. In this chapter, we introduce the service engineering research project in Japan. The feature of this project held from 2009 to 2012 was the utilization of digital technologies and collected data in an employee-driven manner at workplaces. We introduce two illustrative case studies and six principles for successful development and implementation of digital technologies toward innovative workplaces.

Suggested Citation

  • Kentaro Watanabe & Takeshi Takenaka & Takashi Okuma, 2021. "Digitalization Toward Innovative Workplaces: Service Engineering Research in Japan," Springer Books, in: Adela McMurray & Nuttawuth Muenjohn & Chamindika Weerakoon (ed.), The Palgrave Handbook of Workplace Innovation, edition 1, chapter 13, pages 243-258, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-59916-4_13
    DOI: 10.1007/978-3-030-59916-4_13
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