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Quality: Highlighting What Is Actually Delivered

In: Jumpstart to Digital Procurement

Author

Listed:
  • Wolfgang Schnellbächer

    (Boston Consulting Group)

  • Daniel Weise

    (Boston Consulting Group)

Abstract

The need to obtain high-quality products and services from suppliers has never been greater. Failures increase costs (for example, in the form of warranty claims, product recalls, and lawsuits) and damage revenue and branding irrevocably. Best-in-class companies have used a variety of practices to mitigate and smartly prevent quality failures across the supply chain. They have focused on identifying which components require the highest quality, where quality issues have occurred and are likely to occur, and how to best reduce the risk of failures in the future.

Suggested Citation

  • Wolfgang Schnellbächer & Daniel Weise, 2020. "Quality: Highlighting What Is Actually Delivered," Springer Books, in: Jumpstart to Digital Procurement, edition 1, pages 35-42, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-51984-1_4
    DOI: 10.1007/978-3-030-51984-1_4
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