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Smart Tourists and Intelligent Behavior

In: Handbook of e-Tourism

Author

Listed:
  • Philip L. Pearce

    (James Cook University)

Abstract

This chapter offers a conceptual discussion of smart tourists by firstly addressing the complex concept of intelligence. The multiple meanings of this term and the implied links to smart tourists are used to broaden the frame of reference for much of what has been discussed in previous specific ICT work. The work then examines the meaning of intelligence and smartness in a tourism context and suggests the value of key topics and strategies to shape intelligent tourist desires that are congruent with sustainability and local needs. Five broad ranging topics are considered: economic levers for intelligent action, building intelligence through extended destination contact prior to and post-holidays, intelligent and usable technology filters for shaping on-site action, enhanced use of tourist zone design to create specific use of space, and the reconstitution and representation of an intelligent social position for the tourist role. Select case studies from a global research agenda will illustrate key points. The concept “intelligent tourist,” one linked to but beyond the smart tourist, needs to be viewed not as an oxymoron, but as a pleonasm.

Suggested Citation

  • Philip L. Pearce, 2022. "Smart Tourists and Intelligent Behavior," Springer Books, in: Zheng Xiang & Matthias Fuchs & Ulrike Gretzel & Wolfram Höpken (ed.), Handbook of e-Tourism, chapter 45, pages 1067-1083, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-48652-5_66
    DOI: 10.1007/978-3-030-48652-5_66
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