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Facilitating Stakeholder Participation

In: Stakeholder Engagement

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  • Aimee L. Franklin

    (University of Oklahoma)

Abstract

Few organizations purposefully design processes for facilitating stakeholder interactions. Doing this requires knowledge of stakeholders who are and who are not likely to participate as well as the strengths, weaknesses, and limitations of different participation activities for gathering stakeholders’ preferences. Systematic analysis can lead to tailored opportunities for the facilitation of stakeholder interactions and the development of routines for the transmission of preference information from administrators to decision-makers. The challenges of facilitated interactions are primarily in structuring the process so that the perspectives of nonparticipants are represented and perceptions of undue influence are lowered. By carefully designing a facilitated process for stakeholder interactions, administrators can expand the quantity and quality of stakeholder preference data available for decisions. Then, they can routinely communicate this information to decision-makers. The value expected to be produced by facilitated participation is improvement in the stakeholders’ perception of organizational responsiveness.

Suggested Citation

  • Aimee L. Franklin, 2020. "Facilitating Stakeholder Participation," Springer Books, in: Stakeholder Engagement, chapter 0, pages 97-120, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-47519-2_5
    DOI: 10.1007/978-3-030-47519-2_5
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