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The Organization of IT Service Receivers

In: Managing Your Outsourced IT Services Provider

Author

Listed:
  • Venkatesh Upadrista

Abstract

Organizations that want to focus on their core business processes while delegating noncore processes need to select a service provider. In the IT services industry, a business that provides IT services to other organizations is the IT service provider organization (SPO), and the receiver of such services is the IT service receiver organization (SRO). In such a case, personnel from the SRO become customers of the SPO. A person or group from the SPO who sells their organization’s services is referred to as a seller. Once there is an agreement between a service provider and a service receiver regarding the services to be performed by the SPO, a contract is signed.

Suggested Citation

  • Venkatesh Upadrista, 2015. "The Organization of IT Service Receivers," Springer Books, in: Managing Your Outsourced IT Services Provider, chapter 0, pages 55-62, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4842-0802-1_5
    DOI: 10.1007/978-1-4842-0802-1_5
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