IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-1-4614-3043-8_6.html
   My bibliography  Save this book chapter

Case Studies

In: Information Theory and Best Practices in the IT Industry

Author

Listed:
  • Sanjay Mohapatra

    (Xavier Institute of Management)

Abstract

In Chap. 2, different types of benchmarking practices—such as, strategic and operational, external and internal, domestic and global, enterprise and sectoral, product and process benchmarking practices were discussed. Since this thesis is on assessment of practice of benchmarking productivity, an attempt was made to find out which kind of classification was most suitable for consideration for study of benchmarking practices. Based on discussions with some top IT managers, it was observed that the source-based classification, such as internal and external benchmarking, was the mostly talked of classification for benchmarking. The intensity of difference between external and internal was also very pronounced and relevant for understanding benchmarking process. On the other hand, classifications such as domestic and global, enterprise and sectoral, product and process benchmarking were not felt as very relevant by these managers. Hence, external and internal benchmarking classification was considered for the purpose of this study. In the following sections, several cases of such external and internal benchmarking have been discussed. Many software companies in external benchmarking use forum data for benchmarking. Such benchmarking to be effective, forum data should be accurate and reliable. These characteristics will be possible if the forums follow proper processes. Therefore, it is essential to understand the processes prevalent in the forums. These have been presented through case studies in this chapter.

Suggested Citation

  • Sanjay Mohapatra, 2012. "Case Studies," Springer Books, in: Information Theory and Best Practices in the IT Industry, edition 127, chapter 0, pages 165-184, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4614-3043-8_6
    DOI: 10.1007/978-1-4614-3043-8_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-1-4614-3043-8_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.