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Don’t Deliver More Than the Client Requested

In: Lessons in Project Management

Author

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  • Tom Mochal
  • Jeff Mochal

Abstract

During the project planning process the project team understands the nature of the project in terms of deliverables, budget, duration, risk, etc. This information is used to set common expectations between the project team and the sponsor. Setting expectations is one of the reasons we ask the sponsor and key stakeholders to approve the Project Charter and the business requirements. If the project manager can then deliver within those expectations, the project is typically considered a success. However, like Sally, you may also have heard it is good to under-promise and over-deliver. Let’s look at what it means to under-promise, since there is a good way and a bad way to do this.

Suggested Citation

  • Tom Mochal & Jeff Mochal, 2011. "Don’t Deliver More Than the Client Requested," Springer Books, in: Lessons in Project Management, chapter 0, pages 201-205, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-3835-5_48
    DOI: 10.1007/978-1-4302-3835-5_48
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