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Culturally Complex Work Settings: Characteristics and Requirements for Leadership from a Relational Perspective

In: A Relational View on Cultural Complexity

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  • Sonja A. Sackmann

    (Bundeswehr University Munich
    University of Tartu)

Abstract

This chapter first outlines the major changes that have contributed to the complex business environment and the way in which they have changed our work context. This is followed by discussion of the characteristics of culturally complex work settings and their implications for leadership in such settings. When exploring existing theories of leadership, a relational approach to leadership seems to be most appropriate to make the best use of the requirements and the inherent potential of a culturally diverse workforce in such culturally complex settings while, at the same time, minimizing potential challenges. The characteristics of such a relational leadership approach are explicated from a social constructionist perspective and a comprehensive model for leading in culturally complex work settings is proposed and illustrated with a small case. The proposed relational leadership model may serve leaders as an orientation in understanding and navigating the cultural dynamics involved in culturally complex work settings and the requirements including necessary competencies for enabling positive outcomes. In addition, the model may help researchers in making informed choices regarding their research focus when studying various aspects of culturally complex work settings and leadership in such settings. The chapter closes with four questions to ponder.

Suggested Citation

  • Sonja A. Sackmann, 2023. "Culturally Complex Work Settings: Characteristics and Requirements for Leadership from a Relational Perspective," Relational Economics and Organization Governance, in: Julika Baumann Montecinos & Tobias Grünfelder & Josef Wieland (ed.), A Relational View on Cultural Complexity, pages 309-325, Springer.
    • Handle: RePEc:spr:recchp:978-3-031-27454-1_16
    DOI: 10.1007/978-3-031-27454-1_16
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