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ICT Policy to Foster Interorganisational ICT Adoption by SMEs: The Netherlands Goes Digital Case

In: Information Systems for Small and Medium-sized Enterprises

Author

Listed:
  • Marijn G. A. Plomp

    (VU University Amsterdam)

  • Ronald S. Batenburg

    (Utrecht University
    Netherlands Institute for Health Services Research)

  • Pim Hertog

    (Dialogic Innovation and Interaction)

Abstract

SMEs are of vital importance for our economy and society. However, they lag behind in their adoption of ICT, particularly interorganisational ICT. Many countries have put policy programmes in place to improve SMEs on this aspect. Previous research provides unclear evidence on the effectiveness of these programs. With this study we aim to provide new insight into the impact of such policy choices on ICT adoption. Through a survey among a relatively large sample of SME participants (n = 516) and a matched control group (n = 124) of non-participating SMEs, we assess a policy programme that ran in the Netherlands from 2002 to 2007. Participants are found to use significantly more interorganisational ICT and also more often find that ICT has enhanced their firm’s performance compared to the control group. However, pre-selection effects cannot be ruled out. Based on our results, we suggest basic, awareness-focused policy programmes, as opposed to complex, government supported implementation processes.

Suggested Citation

  • Marijn G. A. Plomp & Ronald S. Batenburg & Pim Hertog, 2014. "ICT Policy to Foster Interorganisational ICT Adoption by SMEs: The Netherlands Goes Digital Case," Progress in IS, in: Jan Devos & Hendrik Landeghem & Dirk Deschoolmeester (ed.), Information Systems for Small and Medium-sized Enterprises, edition 127, pages 123-139, Springer.
    • Handle: RePEc:spr:prochp:978-3-642-38244-4_6
    DOI: 10.1007/978-3-642-38244-4_6
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    Cited by:

    1. Carla Henriques & Clara Viseu, 2022. "Are ERDFs Devoted to Boosting ICTs in SMEs Inefficient? A Three-Stage SBM Approach," Sustainability, MDPI, vol. 14(17), pages 1-20, August.

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