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How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets

In: Knowledge Management in Digital Change

Author

Listed:
  • Vanessa Bachmaier
  • Isabella Seeber

    (University of Innsbruck)

Abstract

Organizations rely on employees to externalize their tacit knowledge in order to effectively conduct knowledge-intensive work processes. Tacit knowledge externalization is particularly important in times of digital transformation where product and service innovation cycles become shorter and require creative, quick decision-making. Our understanding of mechanisms that constitute tacit knowledge externalization and how this relates to knowledge use is, however, limited. This paper contributes towards closing this gap by testing whether the suggested mechanisms of content generation, storytelling, organizational communication, professional collaboration, and practice demonstration are associated with knowledge use when supported by corporate social media. The implications for research and practice are discussed.

Suggested Citation

  • Vanessa Bachmaier & Isabella Seeber, 2018. "How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets," Progress in IS, in: Klaus North & Ronald Maier & Oliver Haas (ed.), Knowledge Management in Digital Change, pages 153-170, Springer.
    • Handle: RePEc:spr:prochp:978-3-319-73546-7_9
    DOI: 10.1007/978-3-319-73546-7_9
    as

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