IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-031-60313-6_12.html
   My bibliography  Save this book chapter

Reflections for Innovation Management from the Design of a Service Platform Offer in Rail Freight

In: Smart Services Summit

Author

Listed:
  • Shaun West

    (Lucerne University of Applied Sciences and Arts)

  • Fabian Schertenleib

    (Bossard AG)

  • Fabio Mercandetti

    (Lucerne University of Applied Sciences and Arts)

  • Thomas Sautter

    (Division Turbo Heidenheim)

  • Markus Ilg

    (Division Turbo Heidenheim)

Abstract

This paper outlines a study on innovation management within the rail freight industry, explicitly concerning digital service platforms and adopting digital automatic coupling technology, specifically focusing on Voith’s role in this transition. Voith seeks to shift from a traditional product-centric mechanical engineering firm to a digitally connected, service-oriented entity, capitalizing on the potential of digital automatic coupling. The research delves into the rail freight ecosystem, dissecting the motivations and roles of various actors while striving to tailor value propositions to each participant by identifying new digital services facilitated by this technology. The overarching goal is to drive efficiency, productivity, and innovation in the freight industry while proposing an alternative approach to the conventional stage-gate process for developing digital service systems. This research introduces a structured service development process comprising four phases-explore, validate, develop, and scale-emphasizing collaboration, iterative engagement with stakeholders, and agility to navigate the dynamic landscape of service innovation. The findings have significant implications for industries undergoing digital transformations, emphasizing the shift from product-centric to service-oriented models in innovation management.

Suggested Citation

  • Shaun West & Fabian Schertenleib & Fabio Mercandetti & Thomas Sautter & Markus Ilg, 2024. "Reflections for Innovation Management from the Design of a Service Platform Offer in Rail Freight," Progress in IS, in: Shaun West & Jürg Meierhofer & Thierry Buecheler (ed.), Smart Services Summit, pages 165-178, Springer.
    • Handle: RePEc:spr:prochp:978-3-031-60313-6_12
    DOI: 10.1007/978-3-031-60313-6_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-031-60313-6_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.