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The Socio-Technological Value to Stakeholders of Smart City Initiatives That Address Urbanization Challenges

In: Digital Transformation for Sustainability

Author

Listed:
  • Anthea van der Hoogen

    (Nelson Mandela University)

  • Brenda Scholtz

    (Nelson Mandela University)

  • Ifeoluwapo Fashoro

    (Nelson Mandela University)

  • André P. Calitz

    (Nelson Mandela University)

Abstract

The Covid-19 pandemic impacted cities and exposed the issue of urban vulnerability to pandemics. Smart Cities focus on using technological solutions to address these urbanization challenges by augmenting basic city infrastructure. The purpose of this paper is to report on an investigation conducted to answer the research question, “What is the socio-technological value to stakeholders of Smart City initiatives that address urbanisation challenges?” A case study approach was applied to this study using five cases of Smart City initiatives in the Eastern Cape province of South Africa. Semi-structured interviews were conducted with stakeholders in these initiatives. The Qualitative Content Analysis process was followed to analyze the interview data according to socio-technical factors that measure the value of initiatives to stakeholders. The contribution of this chapter is the set of factors that can be used to determine the socio-technical value of Smart City initiatives, thereby providing support for more efficient decision-making. The socio-technical factors related to the economy, the environment, and living conditions. The main economical factors identified were attracting investors and reduction of costs. For environmental value, the factors were mostly related to resource management, navigation, and mobility. Other socio-technical factors identified were employment and skills development, ICT infrastructure, and service delivery.

Suggested Citation

  • Anthea van der Hoogen & Brenda Scholtz & Ifeoluwapo Fashoro & André P. Calitz, 2022. "The Socio-Technological Value to Stakeholders of Smart City Initiatives That Address Urbanization Challenges," Progress in IS, in: Jorge Marx Gómez & Maria Rosa Lorini (ed.), Digital Transformation for Sustainability, pages 301-318, Springer.
    • Handle: RePEc:spr:prochp:978-3-031-15420-1_15
    DOI: 10.1007/978-3-031-15420-1_15
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