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e-Government Capacity Building in Bangladesh: An Action Design Research Program

In: Design Science Research. Cases

Author

Listed:
  • Shirley Gregor

    (Australian National University)

  • Ahmed Imran

    (School of Information Technology and Systems, Faculty of Science and Technology, University of Canberra)

  • Tim Turner

    (Apis Group)

Abstract

e-Government systems have the potential to improve societal conditions in developing countries, and yet design knowledge to inform interventions to encourage uptake and use of these systems is sparse. An action design research program addressed the problem of limited adoption of e-government in Bangladesh. Inadequate knowledge of the nature of e-government systems was identified as an underlying cause of many other problems. The program aimed to reduce knowledge deficiencies among key decision makers through activities that included the delivery of a custom-made training program supported by a handbook targeted at senior government officers. The project had modest resources and yet yielded significant outcomes. Critical reflection established a number of design principles for a ‘sweet spot change strategy’ for interventions of this type, with the most important principle being to first identify a ‘sweet spot’, a point of maximum leverage, and then to act on it. Issues in achieving academic outcomes from action design research are noted.

Suggested Citation

  • Shirley Gregor & Ahmed Imran & Tim Turner, 2020. "e-Government Capacity Building in Bangladesh: An Action Design Research Program," Progress in IS, in: Jan vom Brocke & Alan Hevner & Alexander Maedche (ed.), Design Science Research. Cases, pages 319-334, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-46781-4_13
    DOI: 10.1007/978-3-030-46781-4_13
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