IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-030-45819-5_11.html
   My bibliography  Save this book chapter

Analyzing Usage Data in Enterprise Cloud Software: An Action Design Research Approach

In: Information Systems Outsourcing

Author

Listed:
  • Philipp Hoffmann

    (University of Mannheim)

  • Kai Spohrer

    (University of Mannheim)

  • Armin Heinzl

    (University of Mannheim)

Abstract

The shift from on-premise to cloud enterprise software has fundamentally changed the interactions between software vendors and users. Since enterprise software users are now working directly on an infrastructure that is provided or monitored by the software vendor, enterprise cloud software providers are technically able to measure nearly every interaction of each individual user with their cloud products. The novel insights into actual usage that can thereby be gained provide an opportunity for requirements engineering to improve and effectively extend enterprise cloud products while they are being used. Even though academic literature has been proposing ideas and conceptualizations of leveraging usage data in requirements engineering for nearly a decade, there are no functioning prototypes that implement such ideas. Drawing on an exploratory case study at one of the world’s leading cloud software vendors, we conceptualize an Action Design Research project that fills this gap. The project aims to establish a software prototype that supports requirements engineering activities to incrementally improve enterprise cloud software in the post-delivery phase based on actual usage data.

Suggested Citation

  • Philipp Hoffmann & Kai Spohrer & Armin Heinzl, 2020. "Analyzing Usage Data in Enterprise Cloud Software: An Action Design Research Approach," Progress in IS, in: Rudy Hirschheim & Armin Heinzl & Jens Dibbern (ed.), Information Systems Outsourcing, edition 5, pages 257-274, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-45819-5_11
    DOI: 10.1007/978-3-030-45819-5_11
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-030-45819-5_11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.