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Theory: Solutions to Foster Cooperation

In: Hybrid Virtual Teams in Shared Services Organizations

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  • Thomas Afflerbach

    (Berlin School of Economics and Law, University of Applied Sciences)

Abstract

The cooperative behavior among members of hybrid virtual teams in Shared Services Organizations is at risk due to the contextual challenges related to distance, technology and temporality. As formal control is usually missing in such teams, it becomes a team task to ensure cooperation. Therefore, the solutions to overcome the cooperation problem in such teams need to foster cooperation in a constructive way and they also need to be decentralized or team-based approaches. In respect to that, I identified three solutions for the contextual challenges of hybrid virtual teams in Shared Services Organizations, which I will present in this chapter as sensitizing concepts. Thus, I will (1) outline the selection criteria for the sensitizing concepts of solutions to foster cooperation. Then, I will describe each of the three solutions in more detail, wherefore I will introduce (2) identification, (3) trust and (4) peer monitoring as sensitizing concepts. For each of these three solutions I will depict how and why they foster cooperation in the context of hybrid virtual teams in Shared Services Organizations.

Suggested Citation

  • Thomas Afflerbach, 2020. "Theory: Solutions to Foster Cooperation," Progress in IS, in: Hybrid Virtual Teams in Shared Services Organizations, chapter 0, pages 51-84, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-34300-2_3
    DOI: 10.1007/978-3-030-34300-2_3
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