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Tripartite Collaborative Model Value Creation Experience of iEnterprise with Corporate and Nongovernmental Organization

In: The Essence and Measurement of Organizational Efficiency

Author

Listed:
  • Ilex K. K. Lam

    (iEnterprise Foundation
    Hong Kong Rehabilitation Power, Unit 102
    Fullness Social Enterprise Society)

Abstract

This chapter details a study of the current state of the development of cross-sector collaboration among social enterprises, nongovernmental organizations (NGOs) and the corporate sector. It establishes a conceptual framework of a Tripartite Collaborative Model (TCM) with Social Exchange Theory, Inter-organizational Collaboration Theories and Stakeholder Theory with Value Creation to depict the logic of cross-sector collaboration among the predefined partners, namely, a work integration social enterprise (WISE), a created shared value (CSV) enterprise, and a sustainable NGO for value creation. Under the framework of the TCM, iEnterprise, a privately owned WISE, established a call center in Hong Kong to create employment opportunities for people with disabilities and those from underprivileged communities while maintaining financial sustainability. The tripartite partnership of iEnterprise was developed with a “value added” outsourcing contract from a CSV corporate and a “win-win” servicing agreement with a sustainable NGO. The successful value-creation experience of iEnterprise was analyzed and evaluated as a case study for the TCM. The set of performance indicators of iEnterprise was compared with other examples of WISEs from the government subsidy model and the cross-border franchising model in order to contrast the advantages and disadvantages of a TCM. The findings confirmed the possibility of building a form of tripartite social enterprise under the collaborative framework of a TCM characterized by a low capital requirement and resulting in mission fulfillment together with financial sustainability, strategic operational efficiency and effective workfare creation on capital employed.

Suggested Citation

  • Ilex K. K. Lam, 2016. "Tripartite Collaborative Model Value Creation Experience of iEnterprise with Corporate and Nongovernmental Organization," Springer Proceedings in Business and Economics, in: Tadeusz Dudycz & Grażyna Osbert-Pociecha & Bogumiła Brycz (ed.), The Essence and Measurement of Organizational Efficiency, pages 137-173, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-21139-8_9
    DOI: 10.1007/978-3-319-21139-8_9
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