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Consumer Behaviour Towards Food Purchases Before, During, and After the COVID-19 Pandemic: A Cluster Analysis

Author

Listed:
  • Liana Stanca

    (Babeș-Bolyai University)

  • Veronica Câmpian

    (Babeș-Bolyai University)

  • Dan-Cristian Dabija

    (Babeș-Bolyai University)

Abstract

The COVID-19 pandemic has radically altered customer acquisition behaviour, with many retaining several previously developed preferences in the New Normal. Quantitative research was used through a questionnaire to identify consumer expectations and behaviour regarding food purchases before, during, and after the COVID-19 pandemic. The aggregated data from 381 respondents were subject to a reliability check, exploratory factor analysis, and cluster analysis through the K-means clustering algorithm. The results allowed the identification of two consumer clusters: one cluster comprised of COVID-19 Pandemic Denials, namely individuals who do not believe in the pandemic and its aftermath and who buy food without regard to health and other restrictions, and Anxious COVID-19 Buyers, who are afraid of the virus and the pandemic and resort to food purchases in maximum safety. The research is relevant for managers of retail companies, as this segmentation allows them to understand customer motivations and preferences better, creating well-defined offers for each cluster.

Suggested Citation

  • Liana Stanca & Veronica Câmpian & Dan-Cristian Dabija, 2025. "Consumer Behaviour Towards Food Purchases Before, During, and After the COVID-19 Pandemic: A Cluster Analysis," Springer Proceedings in Business and Economics,, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-78179-7_31
    DOI: 10.1007/978-3-031-78179-7_31
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