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The Interconnections Between Digital Servitization and Sustainability: Current Trends and Future Research Directions

In: Embracing Sustainability Management Through Excellence in Services

Author

Listed:
  • Maria Vincenza Ciasullo

    (University of Salerno
    University of Isfahan
    Swinburne University of Technology)

  • Alexander Douglas

    (Management University of Africa)

  • Emilia Romeo

    (University of Salerno)

  • Miriana Ferrara

    (University of Salerno)

Abstract

Digitalisation, servitization, and sustainability are key levers for the current and future development of the manufacturing industry. While digitalization involves adopting technologies from the Fourth Industrial Revolution (Industry 4.0) to transform manufacturing business processes, servitization focuses on shifting from producing physical products to providing integrated solutions in response to customer demands for higher-quality services. Accordingly, digital servitization involves providing solutions through the adoption of digital technologies, requiring a radical transformation of manufacturers’ business models. Simultaneously, there is a call for organizations to reshape their business models, embracing sustainability. While scholars recognize the importance of explaining how digital servitization leads to sustainability, a lack of studies in exploring their interconnections arises. The present research undertakes a literature review performing Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) and using a bibliometric technique to systematize the corpus of knowledge about sustainable digital servitization and suggesting future research avenues.

Suggested Citation

  • Maria Vincenza Ciasullo & Alexander Douglas & Emilia Romeo & Miriana Ferrara, 2024. "The Interconnections Between Digital Servitization and Sustainability: Current Trends and Future Research Directions," Springer Proceedings in Business and Economics, in: Maria Vincenza Ciasullo & Jacques Martin & Federico Brunetti (ed.), Embracing Sustainability Management Through Excellence in Services, pages 35-57, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-65115-1_2
    DOI: 10.1007/978-3-031-65115-1_2
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