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Tax Compliance and Satisfaction: The Role of e-Tax System from the Perspective of Stakeholders

In: Financial Markets and Corporate Reporting under Geopolitical Risks

Author

Listed:
  • Radhi Al-Hamadeen

    (Princess Sumaya University for Technology)

  • Malek Alsharairi

    (German Jordanian University)

  • Violet Salameh

    (Princess Sumaya University for Technology)

  • Ghazal Jabali

    (Princess Sumaya University for Technology)

  • Dania Abdallah

    (Princess Sumaya University for Technology)

  • Lina Khalil

    (Princess Sumaya University for Technology)

Abstract

This study aims to assess taxpayers and tax experts’ satisfaction with the Income Tax Law and related tax rules implemented in Jordan and its impact on tax compliance. In particular, attention is given to exploring reasons and factors that discourage tax compliance. In addition to the satisfaction of this group of tax stakeholders, the study investigates the impact of implementing information technology (IT) to improve tax compliance. To achieve the objective of the study, a questionnaire was distributed to 160 taxpayers and tax experts to assess three different aspects, which are general satisfaction with the Income Tax Law and tax rates, reasons for tax evasion, and perceptions towards implementing more advanced e-tax services and their impact on tax compliance. The study concludes that respondents are generally dissatisfied with the current tax law and tax rates. In addition, the respondents agree on some reasons for the lack of tax compliance in Jordan including weak public services provided in comparison to the amount of taxes paid, lack of accountability and transparency, and absence of penalties. Furthermore, the taxpayers and tax experts agree that the implementation of an advanced e-tax system will help in improving tax compliance. Finally, among all examined characteristics, the results revealed that the experience of the taxpayers and tax experts is associated with all the aspects assessed in this study. This study ends up with some practical implications for developing tax practices as well as some recommendations for future research.

Suggested Citation

  • Radhi Al-Hamadeen & Malek Alsharairi & Violet Salameh & Ghazal Jabali & Dania Abdallah & Lina Khalil, 2024. "Tax Compliance and Satisfaction: The Role of e-Tax System from the Perspective of Stakeholders," Springer Proceedings in Business and Economics, in: David Procházka (ed.), Financial Markets and Corporate Reporting under Geopolitical Risks, chapter 0, pages 129-146, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-62998-3_9
    DOI: 10.1007/978-3-031-62998-3_9
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