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Algorithmic Control Across the Employee Lifecycle

In: Information and Communication Technologies in Tourism 2024

Author

Listed:
  • Aarni Tuomi

    (Haaga-Helia University of Applied Sciences
    Wakayama University)

  • Mário Passos Ascenção

    (Haaga-Helia University of Applied Sciences)

Abstract

This paper examines the employee lifecycle, that is, HR managers’ role in decision-making. In tourism, HR faces unique challenges, e.g. labor shortage, staff turnover, diversity management. Algorithmic management, driven by data, is introduced as significant but ethically complex management strategy. The uses LEGO Serious Play to gather insights from managers (n = 17) and identifies eight potential use-cases for algorithmic control along the employee lifecycle. Implications for tourism management and research are discussed.

Suggested Citation

  • Aarni Tuomi & Mário Passos Ascenção, 2024. "Algorithmic Control Across the Employee Lifecycle," Springer Proceedings in Business and Economics, in: Katerina Berezina & Lyndon Nixon & Aarni Tuomi (ed.), Information and Communication Technologies in Tourism 2024, pages 228-233, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-58839-6_24
    DOI: 10.1007/978-3-031-58839-6_24
    as

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