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Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

In: Information and Communication Technologies in Tourism 2023

Author

Listed:
  • Minni Haanpää

    (University of Lapland)

  • Päivi Hanni-Vaara

    (University of Lapland)

Abstract

This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

Suggested Citation

  • Minni Haanpää & Päivi Hanni-Vaara, 2023. "Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives," Springer Proceedings in Business and Economics, in: Berta Ferrer-Rosell & David Massimo & Katerina Berezina (ed.), Information and Communication Technologies in Tourism 2023, pages 160-165, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-25752-0_18
    DOI: 10.1007/978-3-031-25752-0_18
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