Cloud Computing Adoption in Public Sector: A Literature Review about Issues, Models and Influencing Factors

Cloud computing transforms the provision of information and communication technologies and is already affecting every aspect of economic and social activity. Moreover, it is considered as a disruptive technology that will contribute to the digital transformation of private and public organizations. Especially in the public sector cloud computing adoption can bring a number of benefits such as cost-savings, reduction of total cost of ownership, high availability of systems and services, provision of improved and enhanced capabilities, better services to citizens and more open, innovative and reliable authorities, both in central and in local government level. Therefore, public sector organizations should analyze cloud computing benefits and challenges and recognize factors that influence its adoption, in order to incorporate it into their strategy and initiatives for digital transformation. However, as found from the literature, scientific research concerning cloud computing adoption is rather limited, especially in public sector and more specifically in local government. The aim of this paper is to perform a literature review about cloud computing adoption in public sector. In this review, papers that study cloud computing adoption in public sector are identified, classified and analyzed, revealing theoretical-conceptual models that are applied and highlighting influencing factors that are examined through these models. The findings of our study indicate areas for future research and provide knowledge for managers and practitioners that will lead computing adoption in the public sector and more specifically in local government authorities.