IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-030-92491-1_23.html
   My bibliography  Save this book chapter

Robots on the Tourist Industry—A Review for Future Research Directions

In: Transcending Borders in Tourism Through Innovation and Cultural Heritage

Author

Listed:
  • Dimitrios Belias

    (University of Thessaly)

  • Labros Vasiliadis

    (National and Kapodistrian University of Athens)

Abstract

Robots were originally designed to carry out simple tasks. However, during the past years, robots have been used also in the workplace. An example is the hospitality and tourist industry where robots are used in some services, such as refectories, housekeeping, and receptions. However, the use of robots in hotels is in its initial stage. For this reason, the aim of this paper is to examine the current literature and to indicate future directions for research. From the research made, it is understood that there are some research gaps that need to be examined. For example, future research needs to focus on why there is high employee turnover in departments with robots and what the hotel managers can do to deal with this issue. Also, three is a need to better understand why consumers may trust or not trust the use of robots. Finally, there is a new area of research that future research can focus on. This is the use of robots for social distancing in hotels to ensure the health of customers for the hotels working in the post-Covid-19 era.

Suggested Citation

  • Dimitrios Belias & Labros Vasiliadis, 2022. "Robots on the Tourist Industry—A Review for Future Research Directions," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Andreea Claudia Şerban (ed.), Transcending Borders in Tourism Through Innovation and Cultural Heritage, pages 369-385, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-92491-1_23
    DOI: 10.1007/978-3-030-92491-1_23
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Robots; Hotel industry; Research; Adaptation;
    All these keywords.

    JEL classification:

    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-030-92491-1_23. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.