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One Step Forward and Two Steps Back: E-government Policies in Practice

In: Policy Analytics, Modelling, and Informatics

Author

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  • Helle Zinner Henriksen

    (Copenhagen Business School)

Abstract

A central goal of e-governmentGovernment policyPolicy is to increase efficiency in public administrationPublic administration , and one way to increase efficiency is via the increased use of automation and rule-based decision making. The use of data to streamline processes also has a prominent role in public policyPolicy today. This chapter specifically discusses the role of discretion in data-driven public administrationPublic administration . The empirical setting for this discussion is the Danish public sector which has been among the first movers to implement e-governmentGovernment solutions. Denmark has a long tradition of issuing public policies defining goals of front-office e-services as well as back-office digitization. Rule-based decision-making systems represent an ideal driver for actualizing the visions outlined in these policies. This chapter presents an experience where a rule-based decision-making system was introduced in an agency which handles complex cases requiring in-depth discretion by specialized professional caseworkers. This experience provides a platform for discussing possible challenges when implementing policyPolicy goals in an organizational context. This chapter also addresses the concept of “digital nomos”, the administrative norms of a digitized public administrationPublic administration .

Suggested Citation

  • Helle Zinner Henriksen, 2018. "One Step Forward and Two Steps Back: E-government Policies in Practice," Public Administration and Information Technology, in: J Ramon Gil-Garcia & Theresa A. Pardo & Luis F. Luna-Reyes (ed.), Policy Analytics, Modelling, and Informatics, pages 79-97, Springer.
    • Handle: RePEc:spr:paitcp:978-3-319-61762-6_4
    DOI: 10.1007/978-3-319-61762-6_4
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