IDEAS home Printed from https://ideas.repec.org/h/spr/paitcp/978-3-319-54142-6_17.html
   My bibliography  Save this book chapter

Public Services Reengineering Through Cost Analysis and Simulation: The eGOVSIM II Platform

In: Beyond Bureaucracy

Author

Listed:
  • Yannis Charalabidis

    (University of the Aegean)

  • Petros Stamoulis

    (University of the Aegean)

  • Aggeliki Androutsopoulou

    (University of the Aegean)

Abstract

Formal methods for measuring the impact of transformation of public services to digital transactions is an important research challenge in the non-bureaucratic government. The eGOVSIM II toolset is a prototype Web-based application aiming to provide administrations with a methodology and an information system to calculate the gains from automating and delivering interoperable services for citizens and businesses. The chapter presents the eGOVSIM II platform, which has been developed on the basis of the eGOVSIM analytical cost calculation and simulation model. It is based on the SCM and ABC methods and has extensive capabilities in capturing and measuring the various cost elements of governmental services, calculating both the cost for the administrations and the citizens or enterprises, in different levels and scenarios of automation. The eGOVSIM II platform facilitates the definition of several service provision scenarios, allowing the calculation of time, effort, and cost elements of each scenario. The chapter provides a full view of the publicly available system and its functionalities, by showcasing an application scenario testing the reengineering of public services in a Greek Public Sector organization. Results from this application and different scenarios executed in the past are showcased to provide a view on the applicability and overall value of the approach. Finally, lessons learned and future research directions for cost estimation are described.

Suggested Citation

  • Yannis Charalabidis & Petros Stamoulis & Aggeliki Androutsopoulou, 2017. "Public Services Reengineering Through Cost Analysis and Simulation: The eGOVSIM II Platform," Public Administration and Information Technology, in: Alois A. Paulin & Leonidas G. Anthopoulos & Christopher G. Reddick (ed.), Beyond Bureaucracy, pages 313-335, Springer.
    • Handle: RePEc:spr:paitcp:978-3-319-54142-6_17
    DOI: 10.1007/978-3-319-54142-6_17
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:paitcp:978-3-319-54142-6_17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.