IDEAS home Printed from https://ideas.repec.org/h/spr/paitcp/978-3-319-17722-9_3.html
   My bibliography  Save this book chapter

Policymakers’ Perceptions on the Citizen Participation and Knowledge Sharing in Public Sector Delivery

In: Social Media and Local Governments

Author

Listed:
  • Manuel Pedro Rodríguez Bolívar

    (University of Granada)

Abstract

Public agencies are being pressured for innovation, driving service delivery towards a more personalized, outcome-driven, participative, efficient, and collaborative model. In this regard, social media has been told to be a potential powerful tool to support public engagement, intended as the improvement of public services and the establishment of relationships between government and citizens based on information sharing and dialogue. This chapter captures the perception of policymakers responsible of strategies for e-government in local governments with the aim at analyzing the following research questions: (a) Do policymakers think that Web 2.0 technologies promote the effective involvement of citizens in the improvement of public sector services? (b) Do policymakers think that Web 2.0 technologies promote the technological innovation in public services? and (c) Do policymakers think that Web 2.0 technologies promote the sharing knowledge needed to improve public sector services? To answer these research questions, an e-survey was sent to policymakers responsible of strategies for e-government in large Spanish local governments. Findings indicate that policymakers are prone for using Web 2.0 technologies to engage citizens in the process of public services delivery, but only making suggestions through consultations. No co-production or technological innovation is expected from citizens because they are expected to play a passive role more than an active one.

Suggested Citation

  • Manuel Pedro Rodríguez Bolívar, 2016. "Policymakers’ Perceptions on the Citizen Participation and Knowledge Sharing in Public Sector Delivery," Public Administration and Information Technology, in: Mehmet Zahid Sobaci (ed.), Social Media and Local Governments, edition 127, chapter 0, pages 37-56, Springer.
  • Handle: RePEc:spr:paitcp:978-3-319-17722-9_3
    DOI: 10.1007/978-3-319-17722-9_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:paitcp:978-3-319-17722-9_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.