A Methodology for Evaluating and Improving Digital Governance Systems Based on Information Systems Success Models and Public Value Theory

The evolution of digital governanceDigital Governance (Government) gives rise to the development of many different kinds of public sector specific information systems (IS), which aim to serve many different goals and objectives, such as efficiency improvement of government agencies, provision of quality services, transparency, public participation, collaboration with citizens and value co-creation, economic development, etc. Given the large amounts of public financial resources spent for their development, operation and support, it is necessary to conduct comprehensive evaluationEvaluation of them from various perspectives, identify their strength and weaknesses, and prioritize and perform the required improvements of them. So, a critical element of the science base of the digital governance domain should be public sector specific methodologies for evaluating and improving the various kinds of digital governance IS, which address the specificities of the public sector, especially the wider range of objectives it has to pursuit and achieve, in comparison with the narrower set of objectives of the private sector. In this direction this chapter describes a public sector specific methodology for the evaluation, and also the improvement, of the different kinds of digital governanceDigital Governance (Government) IS, based on a sound theoretical foundation from private sector management research, the information systems successInformation Systems Success models, and also a sound theoretical foundation from public sector management research, the public valuePublic Value theory. Furthermore, two applications of this methodology are presented.