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Implementing e-Services in Spanish Regional Government: A Case Study

In: Government e-Strategic Planning and Management

Author

Listed:
  • Maria del Mar Gálvez-Rodríguez

    (University of Almeria)

  • Carmen Caba-Pérez

    (University of Almeria)

  • Antonio López-Hernández

    (Faculty of Business Economics, University of Granada)

Abstract

The chapter examines and discusses the approach taken by a regional government to implement e-government as a means of providing e-services, thus enhancing accountability and performance management Specifically, the purpose of this chapter is to acquire a fundamental understanding of how e-services are adopted within regional governments in Spain and to determine precisely which factors have most impact on their adoption. Furthermore, we identify critical success factors (CSF) for innovation and the adoption of e-services in Andalusia, the most populated region of Spain. Our analysis of this case study identifies nine CSFs in the adoption of e-services in Andalusia.

Suggested Citation

  • Maria del Mar Gálvez-Rodríguez & Carmen Caba-Pérez & Antonio López-Hernández, 2014. "Implementing e-Services in Spanish Regional Government: A Case Study," Public Administration and Information Technology, in: Leonidas G. Anthopoulos & Christopher G. Reddick (ed.), Government e-Strategic Planning and Management, edition 127, chapter 0, pages 205-226, Springer.
    • Handle: RePEc:spr:paitcp:978-1-4614-8462-2_11
    DOI: 10.1007/978-1-4614-8462-2_11
    as

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