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Window Fill Rate in a Two-Echelon Exchangeable-Item Repair-System

In: Operations Research Proceedings 2016

Author

Listed:
  • Michael Dreyfuss

    (Jerusalem College of Technology)

  • Yahel Giat

    (Jerusalem College of Technology)

Abstract

The fill rate service measure describes the proportion of customers who commence service immediately upon arrival. Since, however, customers will usually tolerate a certain wait time, managers should consider the window fill rate in lieu of the fill rate. That is, the performance measure of interest is the probability that a customer is served within the tolerable wait time. In this paper, we develop approximation formulas for the window fill rate in a two-echelon, exchangeable-item repair system in which the upper echelon is a central depot and the lower echelon comprises multiple locations. We demonstrate the use of the formulas through a numerical example and measure the approximation error of the window fill rate formulas using simulation.

Suggested Citation

  • Michael Dreyfuss & Yahel Giat, 2018. "Window Fill Rate in a Two-Echelon Exchangeable-Item Repair-System," Operations Research Proceedings, in: Andreas Fink & Armin Fügenschuh & Martin Josef Geiger (ed.), Operations Research Proceedings 2016, pages 293-299, Springer.
    • Handle: RePEc:spr:oprchp:978-3-319-55702-1_39
    DOI: 10.1007/978-3-319-55702-1_39
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    Citations

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    Cited by:

    1. Dreyfuss, Michael & Giat, Yahel, 2019. "Allocating spares to maximize the window fill rate in a periodic review inventory system," International Journal of Production Economics, Elsevier, vol. 214(C), pages 151-162.
    2. Basten, Rob J.I. & Ryan, Jennifer K., 2019. "The value of maintenance delay flexibility for improved spare parts inventory management," European Journal of Operational Research, Elsevier, vol. 278(2), pages 646-657.
    3. Wang, Ziqi & Hou, Sizu, 2023. "A real-time strategy for vehicle-to-station recommendation in battery swapping mode," Energy, Elsevier, vol. 272(C).
    4. García-Benito, Juan Carlos & Martín-Peña, María-Luz, 2021. "A redistribution model with minimum backorders of spare parts: A proposal for the defence sector," European Journal of Operational Research, Elsevier, vol. 291(1), pages 178-193.

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