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The Impact of Digitalization on Teleworking Communication and Trust in the Post Epidemic Era

In: Ieis 2022

Author

Listed:
  • Yuejiao Zhao

    (Beijing Jiaotong University, National Academy of Economic Security)

  • Menggang Li

    (Beijing Jiaotong University, National Academy of Economic Security)

  • Xiaojun Jia

    (Beijing Jiaotong University, National Academy of Economic Security)

  • Weizhen Gao

    (Beijing Jiaotong University, National Academy of Economic Security)

  • Li Zheng

    (Qingdao University)

Abstract

The research topic of this paper mainly focuses on the problem of communication and trust in Chinese enterprises’ telecommuting under the situation of crisis. Through semi-structured interviews with employees of 32 different enterprises during the epidemic isolation period, 290000 Chinese words of text interview data were obtained. With the help of manual analysis and software NVIVO, the grounded theory method was used for multi-stage coding and relationship analysis. We found that unlike virtual teams and temporary organizations, telecommuting required in special environments relies more on past experience, common experience and commitment to tasks in terms of trust.

Suggested Citation

  • Yuejiao Zhao & Menggang Li & Xiaojun Jia & Weizhen Gao & Li Zheng, 2023. "The Impact of Digitalization on Teleworking Communication and Trust in the Post Epidemic Era," Lecture Notes in Operations Research, in: Menggang Li & Guowei Hua & Xiaowen Fu & Anqiang Huang & Dan Chang (ed.), Ieis 2022, pages 1-9, Springer.
    • Handle: RePEc:spr:lnopch:978-981-99-3618-2_1
    DOI: 10.1007/978-981-99-3618-2_1
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