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Effects of Boundary-Spanning Roles and Interface Management Practices on Inter-organizational Communication in Construction Projects: Perspective of the Owner

In: Proceedings of the 26th International Symposium on Advancement of Construction Management and Real Estate

Author

Listed:
  • Lisha Wu

    (Beijing Jiaotong University)

  • Yujia Weng

    (Beijing Jiaotong University)

  • Wenxin Shen

    (Beijing Jiaotong University)

  • Wenzhe Tang

    (Tsinghua University)

Abstract

Interface management (IM) has been viewed as an emerging strategy for improving communication in construction projects. The implementation of IM involves boundary-spanning roles across organizations. However, previous studies shed little light on how boundary spanners and IM practices facilitate inter-organizational communication in construction projects. Built on boundary-spanning theory, this paper aims to empirically investigate the relationships between different IM practices and boundary-spanning roles, and their impacts on inter-organizational communication effectiveness in construction project networks. Using data from eight large-scale construction projects in Ningxia that are managed by the same owner, a social network analysis was performed to examine the structural characteristics of inter-organizational communication networks. Results show that both boundary-spanning roles and IM practices have positive effects on inter-organizational communication effectiveness. These findings provide insights for developing strategies to improve inter-organizational communication.

Suggested Citation

  • Lisha Wu & Yujia Weng & Wenxin Shen & Wenzhe Tang, 2022. "Effects of Boundary-Spanning Roles and Interface Management Practices on Inter-organizational Communication in Construction Projects: Perspective of the Owner," Lecture Notes in Operations Research, in: Hongling Guo & Dongping Fang & Weisheng Lu & Yi Peng (ed.), Proceedings of the 26th International Symposium on Advancement of Construction Management and Real Estate, pages 361-371, Springer.
    • Handle: RePEc:spr:lnopch:978-981-19-5256-2_29
    DOI: 10.1007/978-981-19-5256-2_29
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