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Information Design for E-consult Between Vertically Competing Healthcare Providers

In: AI and Analytics for Smart Cities and Service Systems

Author

Listed:
  • Zhenxiao Chen

    (Southern University of Science and Technology)

  • Yonghui Chen

    (Southern University of Science and Technology)

  • Qiaochu He

    (Southern University of Science and Technology)

Abstract

The concern of patient referral service has raised much attention in recent years. A newly-developed e-consultation service offers a communication platform for primary care physicians (PCPs) and specialists. The goal of this work is to find out the impact of information design in such a referral system. The complete information situation is regarded as a basic case in this study. Interestingly, our finding shows that a complete information disclosure policy may negatively affect patients’ collective welfare. Therefore, a more delicate information design can help to further reduce possible welfare loss.

Suggested Citation

  • Zhenxiao Chen & Yonghui Chen & Qiaochu He, 2021. "Information Design for E-consult Between Vertically Competing Healthcare Providers," Lecture Notes in Operations Research, in: Robin Qiu & Kelly Lyons & Weiwei Chen (ed.), AI and Analytics for Smart Cities and Service Systems, pages 279-285, Springer.
    • Handle: RePEc:spr:lnopch:978-3-030-90275-9_23
    DOI: 10.1007/978-3-030-90275-9_23
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