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Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices

In: Innovation and Future of Enterprise Information Systems

Author

Listed:
  • Asmamaw A. Mengistie

    (The MIL Corp)

  • Dennis P. Heaton

    (Maharishi University of Management)

  • Maxwell Rainforth

    (Maharishi University of Management)

Abstract

Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. But no prior research has empirically tested the relationship between ERP implementation factors (IFs) as independent variables and project success indicators as dependent variables. In the present study the research questions were: (1) is there a statistically significant relationship between an identified set of implementation factors for ERP projects and the empirically reported success indicators? (2) Do specific individual factors predict the level of success? Paper and online surveys were collected from 92 senior level ERP project participants—CIOs, project managers, executives and consultant/developers with experience on Federal ERP implementation projects. The study provided descriptive survey results for ERP implementation success and perceived effectiveness of implementation factors in the environment of U.S. Federal government ERP projects.

Suggested Citation

  • Asmamaw A. Mengistie & Dennis P. Heaton & Maxwell Rainforth, 2013. "Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Innovation and Future of Enterprise Information Systems, edition 127, pages 183-198, Springer.
    • Handle: RePEc:spr:lnichp:978-3-642-37021-2_15
    DOI: 10.1007/978-3-642-37021-2_15
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    Cited by:

    1. Hajj Wissam EL & serhan Ali, 2019. "Study on the Factors that Determine the Success of ERP Implementation," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 298-312, May.

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