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Flexibility and Improved Resource Utilization Through Cloud Based ERP Systems: Critical Success Factors of SaaS Solutions in SME

In: Innovation and Future of Enterprise Information Systems

Author

Listed:
  • Ariane Gerhardter

    (FH Joanneum University of Applied Sciences)

  • Wolfgang Ortner

    (FH Joanneum University of Applied Sciences)

Abstract

The following paper investigates the changes of the critical success factors of ERP implementations caused by the technology “cloud computing” and by the product innovation in the area of system configuration as well as of the provided services. The methodology used is a differential analysis of the classical ERP system SAP R/3 and the on demand solution SAP Business ByDesign. The purpose of this paper is to examine whether the entrance barriers for small and medium-sized enterprises to the ERP market indeed decrease because of the business model “cloud” and the innovative configuration. As a result of these changes in technology critical success factors of ERP implementation in SME are deduced. Furthermore, specific criteria of a value benefit analysis are selected in order to support decision makers of small and medium-sized enterprises whether to implement a SaaS system.

Suggested Citation

  • Ariane Gerhardter & Wolfgang Ortner, 2013. "Flexibility and Improved Resource Utilization Through Cloud Based ERP Systems: Critical Success Factors of SaaS Solutions in SME," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Innovation and Future of Enterprise Information Systems, edition 127, pages 171-182, Springer.
    • Handle: RePEc:spr:lnichp:978-3-642-37021-2_14
    DOI: 10.1007/978-3-642-37021-2_14
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