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Transforming Government Agencies’ Approach to eParticipation Through Multiple Social Media Exploitation

In: From Information to Smart Society

Author

Listed:
  • Yannis Charalabidis

    (University of the Aegean)

  • Euripidis Loukis

    (University of the Aegean)

Abstract

The emergence of Web 2.0 social media offers big opportunities for widening and enhancing e-participation in government agencies’ decision and policy making processes. However, it is necessary to conduct extensive research in order to develop advanced methodologies and practices of social media exploitation in government for the above purposes. This chapter contributes in this direction by presenting a methodology for the efficient exploitation of multiple Web 2.0 social media by government agencies in order to broaden and enhance e-participation. It is based on a central platform which enables posting content and deploying micro web applications (‘Policy Gadgets’-Padgets) to multiple popular Web 2.0 social media, and also collecting users’ interactions with them (e.g. views, comments, ratings) in an efficient manner using their application programming interfaces (API). These interaction data undergo various levels of processing, such as calculation of useful analytics, opinion mining and simulation modelling, in order to provide effective support to public decision and policy makers. A first evaluation of the proposed methodology in a series of pilot applications gave positive results as to its capabilities and value, and at the same time revealed some critical preconditions for its successful application.

Suggested Citation

  • Yannis Charalabidis & Euripidis Loukis, 2015. "Transforming Government Agencies’ Approach to eParticipation Through Multiple Social Media Exploitation," Lecture Notes in Information Systems and Organization, in: Lapo Mola & Ferdinando Pennarola & Stefano Za (ed.), From Information to Smart Society, edition 127, pages 251-268, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-09450-2_22
    DOI: 10.1007/978-3-319-09450-2_22
    as

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