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Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models

In: Novel Methods and Technologies for Enterprise Information Systems

Author

Listed:
  • Dagmar Auer

    (Johannes Kepler University Linz)

  • Stefan Hinterholzer

    (University of Applied Sciences Upper Austria)

  • Jan Kubovy

    (Johannes Kepler University Linz)

  • Josef Küng

    (Johannes Kepler University Linz)

Abstract

The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

Suggested Citation

  • Dagmar Auer & Stefan Hinterholzer & Jan Kubovy & Josef Küng, 2014. "Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Novel Methods and Technologies for Enterprise Information Systems, edition 127, pages 79-95, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-07055-1_8
    DOI: 10.1007/978-3-319-07055-1_8
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