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ERP-End-User Training Through E-Learning: What Should the User Focus On?

In: Novel Methods and Technologies for Enterprise Information Systems

Author

Listed:
  • Lukas Paa

    (University of Innsbruck)

  • Felix Piazolo

    (University of Innsbruck)

Abstract

End-user training (EUT) plays an important role in enterprise resource planning (ERP) implementations and successful operations. Nowadays, most EUT is conducted with the support of digital media. In this study we investigated the impact of the amount of time spent by learners on different content types, namely media enriched text and video screenings, on acquired factual and conceptual knowledge as well as acquired skills concerning the ERP system. Findings show that more is not categorically better.

Suggested Citation

  • Lukas Paa & Felix Piazolo, 2014. "ERP-End-User Training Through E-Learning: What Should the User Focus On?," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Novel Methods and Technologies for Enterprise Information Systems, edition 127, pages 147-160, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-07055-1_13
    DOI: 10.1007/978-3-319-07055-1_13
    as

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