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Through the Lens of Cognitive Functions and Contextual Factors—A Study of the Action Potentials of Artificial Intelligence in Business Process Management

Author

Listed:
  • Simon Meierhöfer

    (Branch Business & Information Systems Engineering of the Fraunhofer FIT
    FIM Research Center
    University of Bayreuth)

  • Claudius-Merlin Dorner

    (Technical University of Munich)

Abstract

Artificial intelligence (AI) is currently one of the most prevalent technological breakthroughs. The nature of AI provides a multitude of action potentials in business process management (BPM). However, the diversity and complexity of underlying tools and methods of AI make it difficult for organizations to determine appropriate use cases in business processes, the central unit of BPM. At this point, organizations lack knowledge on how to conceptualize the use of AI in BPM. Against this background, we investigate the action potentials of individual cognitive functions of AI across different contextual factors of business processes by combining an online survey with an interview study by means of a mixed-methods approach. The results provide researchers and practitioners with a comprehensive overview of the action potentials of AI in BPM.

Suggested Citation

  • Simon Meierhöfer & Claudius-Merlin Dorner, 2025. "Through the Lens of Cognitive Functions and Contextual Factors—A Study of the Action Potentials of Artificial Intelligence in Business Process Management," Lecture Notes in Information Systems and Organization,, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-80122-8_13
    DOI: 10.1007/978-3-031-80122-8_13
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