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AI and Decision-Making Process: A Meta-synthesis of the Literature

In: Navigating Digital Transformation

Author

Listed:
  • Ahya Javidan

    (University “G. d’Annunzio” of Chieti-Pescara)

  • Stefano Za

    (University “G. d’Annunzio” of Chieti-Pescara)

Abstract

One of the most challenging topics, which is addressed in various ways and has become known as an interdisciplinary field is the decision-making process. Therefore, identifying the influential factors on decision-making has formed a considerable part of decision-making research. AI is nowadays considered a ubiquitous technology that can affect the decision-making process at different levels, e.g. at a personal or professional level as well as an operative or strategic one. Although AI is becoming almost crucial in supporting decision-making conflicting results exist concerning the relationship between the decision-making process and AI. Therefore, this study aims to explore the debate concerning the impact of AI on the decision-making process performing a meta-synthesis of the literature. In this regard, 23 articles were deeply analyzed using the software MAXQDA. The results show that the relationship between AI and decision-making requires considering multiple factors.

Suggested Citation

  • Ahya Javidan & Stefano Za, 2024. "AI and Decision-Making Process: A Meta-synthesis of the Literature," Lecture Notes in Information Systems and Organization, in: Rocco Agrifoglio & Alessandra Lazazzara & Stefano Za (ed.), Navigating Digital Transformation, pages 251-271, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-76970-2_16
    DOI: 10.1007/978-3-031-76970-2_16
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