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Conceptualizing Responsible Adoption of Artificial Agents in the Workplace: A Systems Thinking Perspective

In: Navigating Digital Transformation

Author

Listed:
  • Ivan Ðula

    (University of Stuttgart, Cluster of Excellence EXC 2075 “Data-Integrated Simulation Science”
    University of Stuttgart, Interchange Forum for Reflecting on Intelligent Systems (IRIS))

  • Tabea Berberena

    (University of Stuttgart, Cluster of Excellence EXC 2075 “Data-Integrated Simulation Science”
    University of Stuttgart, Interchange Forum for Reflecting on Intelligent Systems (IRIS))

  • Ksenia Keplinger

    (Max Planck Institute for Intelligent Systems, Organizational Leadership & Diversity)

  • Maria Wirzberger

    (University of Stuttgart, Cluster of Excellence EXC 2075 “Data-Integrated Simulation Science”
    University of Stuttgart, Interchange Forum for Reflecting on Intelligent Systems (IRIS))

Abstract

Following recent technological developments, organizations and businesses seek to improve their effectiveness by increasing the use of artificial agents in the workplace. Previous research suggests that humans react to the adoption of artificial agents in three ways: 1) some humans appreciate algorithmic advice (algorithm appreciation); 2) some humans oppose algorithmic advice (algorithm aversion); and 3) some humans fully relinquish control to artificial agents (automation bias). Using tools and methods form the field of systems thinking, we analyze the existing literature on human-machine interactions in organizational settings and develop a conceptual model that provides an underlying structural explanation for the emergence of algorithm appreciation, algorithm aversion, and automation bias in various contexts. In doing so, we create a powerful visual tool that can be used to ground discussions about the responsible adoption of artificial agents in the workplace and the long-term impact they cause for organizations and humans within them. We use the model to hypothesize possible behavioral outcomes produced by the proposed structure.

Suggested Citation

  • Ivan Ðula & Tabea Berberena & Ksenia Keplinger & Maria Wirzberger, 2024. "Conceptualizing Responsible Adoption of Artificial Agents in the Workplace: A Systems Thinking Perspective," Lecture Notes in Information Systems and Organization, in: Rocco Agrifoglio & Alessandra Lazazzara & Stefano Za (ed.), Navigating Digital Transformation, pages 229-249, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-76970-2_15
    DOI: 10.1007/978-3-031-76970-2_15
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