IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-031-75586-6_10.html
   My bibliography  Save this book chapter

The Influence of Physical and Virtual Servicescapes on Public Transportation Choices

In: Digital (Eco) Systems and Societal Challenges

Author

Listed:
  • Sina Zimmermann

    (University of Applied Sciences Neu-Ulm
    Technical University of Munich)

  • Thomas Schulz

    (University of Applied Sciences Neu-Ulm
    Technical University of Munich)

  • Andreas Hein

    (Technical University of Munich)

  • Heiko Gewald

    (University of Applied Sciences Neu-Ulm)

  • Helmut Krcmar

    (Technical University of Munich)

Abstract

The predominant use of private cars is the root of several problems like traffic congestion and air pollution in cities worldwide. While it is generally believed that mobility apps as part of smart city initiatives can help influence mobility choices in favor of public transport, there is not much empirical evidence for this. This study used a choice-based conjoint analysis to examine mobility choices among 185 private car commuters. By adopting a service-dominant logic perspective, we analyzed the influence of physical and virtual servicescapes on public transportation choices for the commuters. In contrast to previous servicescape literature, we found that the physical (e.g., overcrowding of a vehicle) and the virtual servicescape (e.g., app layout and functionality) influenced commuters’ mobility choices. Our study also found that commuters who had no information about travel times by public transport before using apps continued to choose private cars for commuting.

Suggested Citation

  • Sina Zimmermann & Thomas Schulz & Andreas Hein & Heiko Gewald & Helmut Krcmar, 2024. "The Influence of Physical and Virtual Servicescapes on Public Transportation Choices," Lecture Notes in Information Systems and Organization, in: Alessio Maria Braccini & Francesca Ricciardi & Francesco Virili (ed.), Digital (Eco) Systems and Societal Challenges, pages 169-185, Springer.
    • Handle: RePEc:spr:lnichp:978-3-031-75586-6_10
    DOI: 10.1007/978-3-031-75586-6_10
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-031-75586-6_10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.